Refund policy

REFUND POLICY

Purchases & Payment You may purchase merchandise from this website using any of the payment options listed at checkout. Transfer Tribe (R&E Moya LLC) reserves the right to change its payment procedures at any time without prior notice.

Returns & Refunds Refunds can be made within 15 days after purchase with proof of purchase (order confirmation or receipt).

After 15 days of purchase, only exchanges can be made, and the merchandise must be in its original condition (unused, unopened, with tags, and in original packaging).

No Refunds Will Be Given If:

• The customer has already cut the vinyl or made any damage to the product.
• The item is a supply that has been opened, used, or damaged (examples: weeding tools, transfer tape, heat press tape, Teflon sheets, vinyl remover, cups & tumblers, etc.).
• The item is a custom or personalized order.

How Refunds Are Processed Approved refunds will be returned to the original method of payment (credit/debit cards will be refunded to the card; cash purchases will be refunded in cash). We will notify you once we’ve received and inspected your return. If approved, the refund will be processed within 10 business days. Please allow additional time for your bank or credit card company to post the credit.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, simply make a separate purchase for the new item.

Local Pickup Returns Items purchased for local pickup in Waxahachie may be returned in person during store hours. Bring your order confirmation and the unused item in its original packaging.

Defective or Damaged Items If you receive a defective or damaged item, please contact us immediately at remoyallc@outlook.com with photos. We will replace the item or issue a full refund (including original shipping) at our discretion.